1. Acceptance of Terms
These Terms of Service (“Terms”) are a binding agreement between you and Mae (“Mae”, “we”, “us”, or “our”) and govern your access to and use of the Mae platform at heymae.ai and related applications and services (collectively, the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a business or other entity, you represent that you are authorized to bind that entity, and “you” refers to that entity.
If you do not agree to these Terms, do not use the Service.
2. The Service
Mae is an AI-powered marketing automation platform that helps businesses generate marketing content, schedule and publish posts, and analyze performance across social media platforms such as Facebook, Instagram, and WhatsApp. We may add, change, or remove features at any time. We may also impose or change usage limits (for example, on scheduled posts or media generation) associated with your plan.
3. Eligibility & Accounts
You must be at least 18 years old and capable of forming a binding contract to use the Service. You agree to provide accurate information and to keep it up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us promptly at hello@heymae.ai if you suspect unauthorized use.
4. Subscriptions & Billing
- Paid plans. Certain features require a paid subscription. Pricing and plan details are presented at checkout. Payments are processed by our payment processor, Stripe; by subscribing you also agree to Stripe’s terms.
- Recurring billing. Subscriptions automatically renew at the end of each billing period (for example, monthly, quarterly, or annually) until canceled. You authorize us and Stripe to charge your payment method on a recurring basis.
- Cancellation. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period, and you retain access until then.
- Refunds. Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial billing periods or unused features.
- Price changes. We may change prices for future billing periods. We will give you reasonable advance notice, and changes take effect at your next renewal.
- Taxes. Fees are exclusive of taxes, which you are responsible for where applicable.
- Failed payments. If a payment fails, we may suspend or limit access to paid features until the amount due is paid.
5. Free Trials
We may offer free trials. Unless you cancel before the trial ends, your subscription will automatically convert to a paid plan and your payment method will be charged. Trial eligibility and terms are determined at our discretion, and trials may be limited to one per customer.
6. Connected Platforms
The Service lets you connect third-party accounts (such as Facebook, Instagram, and WhatsApp) so we can publish content and retrieve analytics at your direction. You authorize us to access and act on those accounts as needed to provide the features you use. Your use of connected platforms is subject to those platforms’ own terms and policies, and you are responsible for complying with them. We are not responsible for changes to, or the availability of, third-party platforms or their APIs, which may affect the Service.
7. Acceptable Use
You agree not to use the Service to:
- Violate any law or regulation, or infringe the rights of others, including intellectual property and privacy rights;
- Generate or distribute content that is unlawful, fraudulent, deceptive, defamatory, harassing, hateful, or that promotes violence;
- Send spam or unsolicited messages, or otherwise violate anti-spam, telemarketing, or messaging laws or platform policies;
- Create or post content that violates the rules of any connected social platform;
- Misrepresent yourself or your business, or impersonate any person or entity;
- Upload malware or attempt to gain unauthorized access to, disrupt, or interfere with the Service or its infrastructure;
- Reverse engineer, scrape, or attempt to extract the source code or underlying models of the Service, except as permitted by law;
- Resell, sublicense, or provide the Service to third parties except as expressly permitted;
- Use the Service to develop a competing product or to train competing AI models.
You are solely responsible for the content you generate, schedule, and publish through the Service, including ensuring it is accurate, lawful, and compliant with applicable advertising and platform rules.
8. Your Content
“Your Content” means the information, materials, and instructions you submit to the Service, including your business profile, messages, and uploaded media, as well as the content generated for you at your direction. As between you and Mae, you retain all rights you have in Your Content.
You grant Mae a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, process, and transmit Your Content as necessary to operate and provide the Service — including sending relevant inputs to our AI and service providers and publishing content to the platforms you connect. You represent that you have the rights necessary to grant this license and that Your Content does not violate these Terms or the rights of others.
9. AI-Generated Content
The Service uses third-party AI models to generate text, images, and video. Because of how generative AI works, output may be inaccurate, incomplete, or similar to content generated for other users, and the same or similar output may be generated for others. You are responsible for reviewing all AI-generated content before publishing and for ensuring it is accurate, appropriate, non-infringing, and compliant with applicable laws and platform policies.
Subject to your compliance with these Terms and the terms of the underlying AI providers, we do not claim ownership of the output generated for you. We make no representation that AI-generated output is unique, protectable, or free of third-party rights.
10. Our Intellectual Property
The Service, including its software, design, features, and the Mae name and logo, is owned by Mae and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. All rights not expressly granted are reserved. You may not use our trademarks without our prior written permission.
11. Third-Party Services
The Service integrates with and depends on third-party services (including AI providers, payment, email, storage, analytics, and social platforms). We are not responsible for the acts, omissions, content, or availability of third-party services, and your use of them may be subject to their own terms. Links to third-party sites are provided for convenience and do not imply endorsement.
12. Termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access to the Service, with or without notice, if you violate these Terms, if required by law, or to protect the Service or other users. Upon termination, your right to use the Service ends. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, and indemnification) will survive.
13. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR YOUR PURPOSES. ANY MARKETING OR BUSINESS RESULTS YOU MAY ACHIEVE ARE NOT GUARANTEED.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
15. Indemnification
You agree to indemnify and hold harmless Mae and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to Your Content, your use of the Service, your violation of these Terms, or your violation of any law or the rights of a third party (including the policies of connected platforms).
16. Governing Law & Disputes
These Terms are governed by the laws of the jurisdiction in which Mae is established, without regard to conflict-of-law principles. You agree that any dispute arising out of or relating to these Terms or the Service will be resolved in the courts located in that jurisdiction, and you consent to their personal jurisdiction. Nothing in these Terms limits mandatory consumer-protection rights you may have under the laws of your country of residence.
17. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you through the Service or by email. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.
18. Contact Us
If you have questions about these Terms, contact us at hello@heymae.ai.